Attire
Please arrive at the Spa wearing comfortable, light clothing. Disposable undergarments are available on request.
Cancellation Policy
A 24-hour cancellation notice is required to help us reschedule your appointment, subject to space availability. Any cancellation with less than 4 hours' notice will incur a 20% cancellation fee. A 50% fee will be imposed for a "no-show".
Check-in
Please arrive at least 15 minutes prior to your scheduled treatment to avoid reduced treatment times. Late arrival will result in a shortened treatment to accommodate other guests fairly.
Deposit Policy
A 20% deposit is required to help us secure your appointment time slot. Please have your credit card details handy when making your reservation.
Etiquette
The Spa is a retreat for your body, mind and spirit. For the consideration of others, we request that visitors keep noise to a minimum. Children are not allowed at the Spa unless they are having a treatment, accompanied by an adult. We ask that you respect other guests privacy by speaking softly.
Mobile phones and electronic devices are discouraged.
Gift Certificates
Treat a friend or loved one by giving them an experience they will never forget. Gift certificates are available for use against any spa treatments, packages or retail products. Gift certificates are not refundable and must be presented at the time of treatment. Vouchers are valid for 12 months from date of issue.
OH&S Policy
For occupational health & safety reasons, babies & toddlers are not allowed in treatment rooms. For the safety of our clients and therapists, we are not able to perform treatment on any infected skin and nail conditions.
Payment
We accept cash and all major credit cards. All prices are nett, quoted in AUD and are subject to change without prior notice. Please note 3% surcharge for American Express card.
Refund Policy
Treatment packages are non-refundable. Unused portions of the voucher are non-refundable and cannot be exchanged for other services or cash.
Reservations
Advance booking prior to your arrival is recommended to secure your preferred date and time of treatment. A credit card number is required at the time of booking for a confirmed appointment.
Voucher Redemption
Terms and conditions apply to all vouchers. Please read terms and conditions to avoid disappointment. The redemption voucher will be required upon appointment. A minimum of 24 hours notice period must be made to cancel or re-schedule your appointment, failure to do so will void your deal. These terms and conditions are also applicable to missed appointments without the 24 hours notice period. Late appointments may reduce the treatment time. All bookings are subjected to availability.
Smoking and Alcohol
Smoking and the consumption of alcohol within the spa area are prohibited. It is also advisable to avoid the consumption of alcohol or heavy meals prior to, or after spa treatments.
Spa Treatment Hours
The Spa is open from 10:30 am to 9 pm daily. Last treatment finishes at 9 pm.
Special Consideration
If you are pregnant, you may wish to avoid booking treatments that involve the use of essential oils.
Massages or stimulating treatments are not recommended during the first three months of pregnancy.
If you have high blood pressure, heart conditions, allergies, or other medical complications, we advise that you consult your doctor before signing up for any spa services.
Please inform your therapist of any medical conditions.
Valuables
We recommend that no jewellery be worn at the Spa. The management and staff accept no responsibility for the loss of money or valuables of any kind brought into the spa premises.